Frequently Asked Questions | moto6
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Frequently Asked Questions
Why am I not receiving confirmation or password reset emails?
I forgot my login information! What do I do?
How do I change my password?
How do I change my email address?
How to troubleshoot browser issues?
How to allow cookies?
How to clear your browser’s cache?
Why am I not receiving confirmation or password reset emails?
Emails from moto6 can get caught in Spam filters. If you did not receive the email, please check your
Spam
or
Junk Email
folder just in case the email got delivered there instead of your Inbox. If so, select the email and click
Not Spam
or
Not Junk
, which will allow future emails to get through.
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I forgot my login information! What do I do?
Click the
Log In
link and then the
Forgot your password?
link. Enter your email address and click the
Submit
button. Your login information will be automatically sent to that email address. Click
here
to contact us if you don’t remember the email address associated with your account.
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How do I change my password?
Log in
and then click the
Change Password
link. Enter your current password, then enter and confirm your new password. After clicking the
Save
button, your password will be updated.
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How do I change my email address?
Log in
and then click the
My Profile
link. Click the
Edit
button to enter your new email address. After clicking the
Save
button, your email address will be updated.
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How to troubleshoot browser issues?
moto6 supports popular browsers, such as, Chrome, Edge, Firefox and Safari. Because all browsers are different, on rare occasions you might experience issues in moto6 because of the browser you are using. Here are some troubleshooting steps to follow if you are experiencing issues using moto6:
● Use a different browser on the same computer
● Use a different computer
● Allow cookies
● Clear your browser’s cache
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How to allow cookies?
Cookies are required for moto6 to work properly. You will need to enable Cookies, if they are currently disabled.
Instructions for Chrome
Instructions for Edge
Instructions for Firefox
Instructions for Safari
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How to clear your browser’s cache?
Clearing your browser’s cache can fix certain issues, like non-responsive web pages, loading or formatting issues on moto6. Clearing your browser's cache also ensure you are using the latest version of a web page.
Instructions for Chrome
Instructions for Edge
Instructions for Firefox
Instructions for Safari
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